![]() So now my wife and I are going to miss out on income from that work day, have to pay for a hotel for two extra days that we didn't plan for, not to mention food and other necessities that weren't planned for as well. So, our best choice is to wait in Florida for two extra days, and miss a full day of work on Monday. Oh and we'd have to rent a car to get down there and sucks to be you because Southwest isn't paying for it or really helping at all. We went to 2 different Doctors and was asked if we stayed anywhere in a hotel within the last week? We said "Yes" - To which they answered, "Well now you have Scabies!" Sooo - Thank you Southwest! And Thank you ! And Thank you Ocean Plaza of Myrtle Beach! Now we are to endure weeks of suffering and medical treatment! So my advice is "Stay at your own risk!" Upon arriving back in NY my wife and I began itching and breaking out with pustules all over our bodies. After checking out, in the parking lot there was a family of "immigrants" staying at the hotel eating a watermelon with plastic spoons that was just sitting on the ground behind their car.ħ. Went to the Soda machines and ALL were broken and not working, was sent to the Polynesian hotel next door (same owners) and their soda machines were broken as well.Ħ. The air conditioner really didn't work and kept turning on and off and took a full 12 hours to cool down the room even a little bit.ĥ. Arriving at the room, the door and locks were apparently kicked it at least a couple of times, and the elevator walls were rotted out at the bottom.Ĥ. Second bad sign - She wanted $100 cash deposit even though the room was already paid for and reserved through Southwest and .ģ. First bad sign - When we arrived the "lady" at the desk laughed in our faces when I asked if there was a continental breakfast served.Ģ. You could be out much more money than you planned if there is any unexpected weather.ġ. I will think twice before booking with Southwest again. (at an additional cost of several hundred dollars). I ultimately had to cancel my return flight and get a rental car to get myself home. When this has happened to me on other airlines, they have always provided a hotel room free of charge and tried their best to get me on a flight the very next day, regardless of the reason for the cancellation. I would have expected them to either pay for my hotel or try a bit harder to get my on a flight the following day and not two days later. While I understand what's in their contract, it is an absolutely awful customer experience to be stranded in a city where you have no connections and are essentially forced to pay for a hotel or sleep in an airport for over 24 hours. When I requested a comped or discounted hotel room (especially considering I was going to need somewhere to stay for two nights) they declined citing weather as the reason for cancelation, therefore they didn't need to provide hotel accomodations.
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